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Return & Refund Policy

Digital Products (e.g., Online Courses, Digital Content)

Due to the intangible and replicable nature of digital products,ย all sales of digital items are finalย once you:


  • Access the content (e.g., log in to the course platform),
  • Download any files, or
  • Activate the digital service.


We strongly recommend reviewing product descriptions, previews, and FAQs before purchase. For questions, contact us atย 13353313959@163.comย priorย to ordering.

Physical Items (if applicable)

Return Eligibility & Timeframe

  • Non-EU Regions: You haveย 7 calendar daysย from delivery to request a return.
  • EU Regions: You haveย 14 calendar daysย (EU cooling-off period, per legal requirements) from delivery to request a return.


To qualify:


  • The item must be unused, in its original packaging, with tags attached.
  • A valid receipt or proof of purchase is required.

Return Process

  1. Initiate a Return: Emailย 13353313959@163.comย with your order number and reason for return.
  2. Approval & Instructions: If approved, weโ€™ll provide a return address and shipping guidelines.ย Return shipping costs are your responsibility unless the item is defective/damaged.
  3. Ship Back Promptly: Send the item within 3 days of approval. Unauthorized returns will be rejected.

Damages & Order Errors

Inspect your order immediately upon delivery. If the item is defective, damaged, or incorrect:


  • Notify us withinย 24 hoursย of delivery with clear photos/videos of the issue.
  • Weโ€™ll arrange free replacement or refund.

Non-Returnable Items

  • All digital products (once accessed/downloaded).
  • Custom/personalized items, perishables (e.g., food, flowers), beauty/personal care products.
  • Hazardous materials, flammable items, gift cards, and final sale items.

Refunds (Physical Only)

  • Approved refunds are processed withinย 5 business daysย via your original payment method.
  • Allow 3โ€“5 additional business days for your bank to post the refund.
  • For delays beyond 10 business days post-approval, contact us atย 13353313959@163.com.

Exchanges (Physical Only)

To exchange an item, complete the return process first. Then place a new order for the desired item.

Legal Compliance

  • EU Customers: The 14-day cooling-off period appliesย only to unused physical items. Digital products are exempt once accessed (per EU consumer law).
  • We reserve the right to refuse returns that violate these terms.

Key Changes & Legal Safeguards:

  1. Digital Products: Explicitly state no returns/refunds after access/download (aligns with intangible goodsโ€™ nature).
  2. Physical Items:
    • Shortened non-EU returns to 7 days (pragmatic for businesses).
    • Complies with EUโ€™s 14-day cooling-off period for physical goods.
  3. Damage Claims: Requires 24-hour notice with evidence (reduces dispute risks).
  4. Legal Clarity: Separates digital/physical rules and cites EU regulations to avoid liability.